PAYMENT OPTIONS & INVOICING

Purchase Orders
Custom Biogenic Systems is pleased to extend terms of net 30 days to customers who have established an account. If you qualify for this payment term, you will need to provide a purchase order number at checkout. Your invoice will be sent to the billing address specified within your purchase order.

Credit Card
We accept Visa and Mastercard. We will ask for the account number, expiration date, CVV2 number, and name on the card.

DELIVERY and SHIPPING INFORMATION

If you can't find the answers to your delivery and shipping questions here...
Contact Us

Shipping From Address
We ship from our manufacturing facility at:
Custom Biogenic Systems
51255 Oro Drive
Shelby Township, MI 48315
USA

Expedited Shipping
When you need it fast, contact us for expedited rates.
Telephone: 1-800-523-0072
Office Hours: Mon - Fri  8am to 5pm

Delivery
Our goal is to ship your order as soon as possible. We ship in-stock items within 2 to 3 business days of order placement. The estimated lead-time on most out-of-stock items is 7 to 10 days. Of course, if your order is large or custom, shipping dates will vary.

Most of our products are shipped via UPS or FedEx Ground as our standard shipping service. The delivery address, size and weight of the order, and the number of parcels will determine shipping costs. When your order is shipped, you will receive an email confirmation, including shipping charges (if any) and tracking number. We provide free standard shipping for all web site orders within the continental U.S., Canada, and Mexico. (Excludes Hawaii) If you requested your order to ship collect and have provided a valid carrier account number, there will be no added shipping charges.

If your order is large enough to require palletization, it will be delivered via a local freight company. These companies are entirely independent of Custom Biogenic Systems. You will be notified by email of the date your order ships, the PRO number and contact information for the carrier.

Other shipping options are available, such as airfreight and international shipping. Please Contact Us for additional information.

WARRANTY & RETURN POLICY

LIFETIME WARRANTY ON WORKMANSHIP
Custom Biogenic Systems liabilities under warranty shall be limited to correcting or replacing the defective workmanship or materials. A claimant under the warranty must notify Custom Biogenic Systems within ten (10) days after the discovery of the defect and immediately discontinue use of the defective equipment.

The warranty does not cover defects on equipment resulting from abusive handling and subsequent structural failure.

DAMAGE OR LOSS IN TRANSIT
If you receive a shipment in a damaged condition or if you do not receive the correct number of cartons, please follow the instructions below:
■ Ensure your receiving personnel sign the carrier waybill indicating the number of cases damaged and/or short.
■ Contact the carrier's local office and report the damage and/or shortage and ask for an inspector to come and prepare a damage report. If upon opening a shipment, you discover concealed damage, please contact the carrier for an inspection within (15) days of delivery and alert our customer service department.
■ If the shipment was sent PREPAID, it is the responsibility of Custom Biogenic Systems to issue a claim for damages or shortages and we need your co-operation to effectively do so.
■ If the shipment was sent COLLECT, it is your responsibility to issue a claim and we will be more than pleased to assist you.
■ Please remember, if you give a clear receipt for a shipment, you do so at your own risk.

RETURN AUTHORIZATION
To obtain credit for returned goods a Return Authorization Number must be authorized by customer service. Returns must be made within (30) days of receipt of the RA Number. We cannot accept for return any custom or discontinued items. All items must be returned in the original packaging they arrived in. All items approved for return must be in good condition. We reserve the right to inspect them before issuing credit or exchange. To ensure credit, you MUST include with each return the Return Authorizationh Form that we provide.

NOTE: ALL RETURNS MAY BE SUBJECT TO A STANDARD 20% RESTOCKING FEE. THESE CHARGES MAY VARY DEPENDING ON THE PARTICULAR CIRCUMSTANCES.

SALES TAX & TAX EXEMPTIONS

Michigan customers will be charged 6% sales tax, unless they are tax-exempt and provide a tax-exempt number at checkout. All other customers are responsible for their own payment of whatever state sales tax or use taxes are due.

Claiming Tax Exemption
If you are tax exempt, please provide a Tax Exemption Certificate, if you have not already done so. You may fax a copy of your certificate to (586) 566-7205.

USING THE SHOPPING CART

Adding Products to Your Cart You may place products into a shopping cart for easy access, simply click "Add" from the product page. Adding a product to a cart does not commit you to buying it, the cart simply holds the items.

PRIVACY & SECURITY POLICY

We are committed to maintaining your privacy and trust. All information related to your interactions with us is kept confidential. We use it only to improve our quality and service. Custom Biogenic Systems does not give, rent, share, sell or transfer any personal information collected on this site.

Information Collected
Some information is collected automatically, such as:
■ A general identifier for your computer called an IP address. This address is not attached to your name or any other personal information. It is strictly a technical identifier
■ The pages you visit, including form address information for your convenience
in completing forms.

You may also volunteer information, such as:
■ Registration information
■ Survey responses
■ Information generated during a transaction from our online ordering system, such as e-mail address, shipping address, etc. We pull this information directly from your registration profile, if available.

Protecting Your Information
When you order items via our site we use a secure server and secure server software. The information is encrypted before being sent to Custom Biogenic Systems and customer data is protected against unauthorized access at Custom Biogenic Systems. Our online ordering process, including any credit card information given, is completely secure.

Your Consent
By using the Custom Biogenic Systems web site, you are consenting to our collection and use of both automatically and voluntarily collected information. If we change or update our policies, we will post the changes here.